Policy
Refund & Exchange Policy
At Raida Trade International, we ensure every rider gets authentic, certified gear. Please review our refund and exchange terms carefully before making a purchase.
Exchange Policy
We allow exchanges under the following conditions:
- Product must be unused and in original condition
- Original packaging, tags, and invoice must be intact
- Exchange request must be made within 3 days of purchase
Refund Policy
Refunds are only applicable in specific cases:
- If the product is defective or damaged
- If the wrong item was delivered
Refunds are not applicable for change of mind or incorrect size selection.
Non-Eligible Items
- Used or worn products
- Products without original packaging
- Discounted or clearance items
Process
To request an exchange or refund, contact our team via hotline or visit our store with your invoice.